Having problems with your account? Experiencing difficulty using the website? Check the FAQs below for a quick and easy answer:
You can update your credit card by going to your account page and selecting the Subscriptions tab. Here you will see an option to 'Update' next to your current subscription. Update your credit card info and click submit.
To resume your account simply login and head to your account page here and select the Subscriptions tab. You should see a link to resume next to your subscription. Simply click this and confirm.
Please note that if you pay via PayPal your account will not be fully reactivated until your usual payment date (e.g. the date you originally started your subscription) For example, if your payment date is the 21st and you resume on the 13th you will not regain access to the Academy until the 21st. If you would like access sooner than this please contact us and we can send a pro-rated invoice.
You can cancel your account at any time by going to your account page and selecting the Subscriptions tab. Here you will see an option to 'Cancel' next to your current subscription.
Click the Cancel link, select the reason you wish to cancel and then confirm your cancellation and you're all done. You'll receive an email confirmation that cancellation was successful. (please note that once selecting a reason you will need to confirm you cancellation on the next page - if you don't do this your cancellation will not be processed)
Once you cancel your account you will retain access to the RGS until your current subscription period ends. You can of course rejoin anytime in the future!
Please cancel your account BEFORE your next payment is due and avoid leaving it to the last minute. We are in the USA so any date you see in your account is based on the PST (California) timezone and so it is best to cancel at least 24 hours in advance of your billing date to ensure you are not charged due to time differences. You will retain access to the RGS until your next payment is due, so you can cancel as far in advance as you would like.
Please go to your account page select the Subscriptions tab and check that your membership subscription is showing as active.
If your subscription is current then please try logging out of your account, clearing your browser cache and then logging back in again.
If this does not fix the issue please contact us using the form below and let us know what page you are receiving this error for.
If your question isn’t answered above please use the "Help" button in the bottom right corner below to get in touch with our support team and we’ll get back to you as soon as we can.
Our email support hours are 10am to 8pm PST (California time) Monday to Friday and we aim to get back to you as quickly as possible.
Please Note: The form from the help button is for customer service issues relating to your subscription, issues with the website etc. General questions – including lesson related questions – should be posted below the lesson it relates to or in the member community.